If you are not happy with any item for any reason (see exceptions below), simply return it within 15 days of receipt.

• Call 1 (800) 252-2779 for a return authorization number.
• The return authorization number must be on the outside of the box.
• Item to be returned must be in new condition, with original packaging, instructions, and warranty material.
• All returned items will be assessed a 20% restocking fee and any shipping charges.
• Any order canceled after it has been shipped will be charged the freight cost (both inbound and outbound) and restocking fees.
• Include the original packing slip with a brief note on the reason for the return.

A $50 cancellation fee is assessed on lift chairs if an order is canceled before the chair has left the warehouse.  Lift chairs that have been customized, such as chairs ordered with non-standard fabrics (vinyl, suede, Ultrafabric, crossover fabrics, etc.) or chairs with optional features such as heat & massage, are not returnable. This includes the Pride Leather Lift Chair. While strict sounding, this policy is due to the manufacturer being unable to resell custom manufactured lift chairs.

EXCEPTIONS

Massage Recliners - Massage recliners cannot be returned. Shipment damage or product defects will be corrected at no cost to you.

Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Jazzy Electric Wheelchairs assigns its rights and duties under this Agreement to any party at any time without notice to you.